ACC UK Ltd Win Award For Outstanding Automotive Service Excellence
We are proud to announce that we have won an award for our service excellence. We are extremely pleased to be recognised for our service to our customers. This is what the judging panel had to say about us.
ACC UK Ltd has been recognised with a 2025 Global Recognition Award for Outstanding Automotive Service Excellence. ACC UK has transformed into a multi-award-winning, customer-focused automotive service provider that specialises in repair, service, and MOTs for all vehicle makes and models with particular expertise in Volvo and Toyota vehicles. Their dedication to value, transparency, and exceptional service has resulted in remarkable business growth even during challenging economic periods, demonstrating their resilience and business acumen in an increasingly competitive industry.
Operating from custom-built premises purchased in 2007, ACC UK continues to reinvest in infrastructure, technology, and staff development while maintaining its commitment to customer satisfaction.
Customer Service Excellence
ACC UK's success comes from their consistent commitment to customer satisfaction, which earned them the prestigious Motor Trader Award for Best Independent Garage of the Year UK three times, the Eagle Radio Business Award for Customer Focus, and an IGA Big Award for Communication. Their approach focuses on exceeding expectations rather than merely meeting them, which explains why their very first client from nearly 22 years ago remains a customer today despite having relocated to Kent, demonstrating the extraordinary loyalty they inspire. Customer testimonials consistently praise their honesty, integrity, and exceptional service.
The garage offers dealership-level service at significantly more competitive rates through investments in cutting-edge diagnostic technology, a fleet of seven courtesy cars, and transparent pricing that provides an attractive alternative to manufacturer dealerships without compromising quality. They actively support the Right to Choose Campaign, educating customers about their servicing options and potentially saving them substantial amounts on vehicle maintenance through informed decision-making. Their customer referral loyalty program continues to drive growth, with over 65% of new business coming from existing customer recommendations, which validates their service quality and creates a sustainable growth model based on genuine satisfaction rather than aggressive marketing tactics.
Technical Leadership and Workforce Development
Under Simon's leadership, ACC UK has established itself as an industry authority whose expertise has led other dealerships and garages to seek assistance with challenging diagnostic and repair issues they cannot resolve independently. The company has completed several classic Volvo restorations for clients across the UK and France, showcasing its specialised knowledge that attracts customers seeking rare technical expertise rather than just routine maintenance. Their status as an authorized AA Repairer – achieved with an outstanding score of 96% – further validates their technical proficiency. At the same time, their responsive website with weekly in-house blogs generates consistent organic traffic and demonstrates their industry expertise without relying on paid advertising.
Simon's leadership philosophy creates a transparent, supportive environment where team members feel valued and motivated through regular brainstorming sessions encouraging innovation and an open-door policy ensuring staff can freely share concerns and suggestions. The company invests heavily in employee development, recognising that professionally invested staff contribute significantly to business success, manifesting in their commitment to apprenticeships addressing the industry-wide skill shortage. They currently employ two apprentice mechanics at different qualification stages, ensuring ACC UK maintains its high standards while contributing to the broader automotive sector's future through skills transfer and professional development that benefits the entire industry.
Community Impact and Business Sustainability
ACC UK's community engagement extends beyond automotive services through Simon's completion of all six World Major Marathons – including Tokyo and Boston in the past year – raising substantial funds for charities like Teenage Cancer Trust and Michaels Miracle, a respite centre for those with learning difficulties. His most recent fundraising target of £10,000 demonstrates the scale of their community commitment, which combines personal athletic achievement with meaningful social impact. Only approximately 15,000 people worldwide have achieved the Six Star Finisher status that Simon now holds, highlighting the exceptional nature of this accomplishment alongside running a successful business that continues to grow and innovate despite economic challenges.
Rather than relocating to larger premises, the company's innovative mezzanine floor addition provided a cost-effective solution for growth that maintained business continuity while adding substantial new capacity for future development.
Final Words
From humble beginnings in a single-bay rented unit with second-hand equipment and no customers, ACC UK has evolved into a thriving, award-winning automotive service provider whose journey shows how prioritising customer satisfaction, investing in staff development, embracing innovation, and maintaining financial discipline creates lasting success. The transformation achieved over 22 years demonstrates how ethical business practices and genuine customer care build sustainable success even in competitive industries where many businesses struggle to define themselves meaningfully. Their story offers valuable insights for independent businesses across sectors, showing that excellence, integrity, and community focus drive remarkable growth and recognition without compromising values or cutting corners.
A 2025 Global Recognition Award acknowledges ACC UK's technical expertise and business acumen alongside their broader contributions to the automotive industry and local community through leadership development, apprenticeship opportunities, charitable endeavours, and customer education. Simon has created more than just a profitable business; he has developed a model for how automotive service companies can thrive through genuine customer care, strategic investment in facilities and staff, and active community engagement that builds reputation and trust. ACC UK proves that exceptional service, technical expertise, and social responsibility coexist with sound financial management, creating a business that serves all stakeholders while maintaining growth and profitability in a challenging market.
Here at ACC UK Ltd, Winners of The Motor Trader Independent Garage of The Year 2015, 2019 & 2020, GRA – Outstanding Automotive Service Excellence 2025, The IGA Big Awards 2022, The Inspire Customer Service Excellence 2016 Award, The Eagle Radio Customer Focus 2017 Business Award, The Workshop Magazine Workshop Manager of the Year 2017 Award, The LiveWire Excellence In Vehicle Servicing 2019 Award and The Aftermarket Excellence Award for Best Website 2019, The Eagle Radio Biz Award – Entrepreneur of the Year 2020 & the SME News Magazine Most Trusted Car Servicing Provider 2020, we pride ourselves on offering an outstanding customer experience for a fraction of the cost of a dealership. Give us a call and let us quote you for your next service or repair on your Volvo or Toyota. We service all areas around Farnborough, Fleet, Aldershot, Farnham, Guildford, Frimley, Camberley, Hook, Sandhurst, Crowthorne, Yateley, Hampshire and Surrey. We offer free collection and drop off services. We also have a fleet of courtesy cars to allow you to get on with your schedule whilst your Volvo or Toyota is with us. Happy Motoring from all at ACC UK Ltd – Independent Volvo & Toyota servicing, repair and MOT specialists based in the heart of Farnborough, Hampshire
