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Coronavirus (COVID-19) Our Reassurances To Our Customers


The blog this week is about what we are doing here at ACC UK Ltd with regards to the coronavirus situation that we find ourselves in as a nation. The country has gone back into a national lockdown again to try and combat the spread of the infection. But what does that mean to you and the servicing, repair or MOT of your vehicle? As an essential business, just like during the last lockdown our job is to ensure vehicles are kept safely on the road. Read on to find out more:

Here at ACC UK Ltd, Volvo & Toyota Independent Specialists we wish to reassure our customers new and existing that we always put the best interests of our staff and customers first.

Whilst remaining to conduct business as usual, we take your health and wellbeing seriously, therefore we are making our best efforts to ensure you have a safe visit to the garage.

We regularly sanitise our premises, continue to monitor our staff health and will assist you in whatever way we can to ease your peace of mind. We are unable to accommodate anyone waiting in reception during an MOT or service –sorry but this is for your own health and that of our staff. Please ring the bell at the front door when dropping off your vehicle and if you have to enter the premises please ensure that you are wearing a face mask.

We have hand sanitiser in the reception and workshop. We also have sanitiser to wipe down areas that have been touched on your vehicle such as steering wheels and door handles etc. Our technicians wear gloves when they work on your vehicle – this is nothing new – we have always operated in this way. We continue to offer a free collection and pick up service so you do not have to come into the garage and of course we are encouraging you to pay over the phone – again nothing new – we have always operated in this way. These working methods will help to minimise contact and keep everyone safe whilst maintaining a safe roadworthy car.

It is understandable that some of our customers are self isolating and taking precautions to minimise contact and distance themselves from public places and person to person contact. Please speak with us so that we can work with you to minimise your contact whilst at the same time undertaking the repairs/service/MOT that your vehicle requires to enable you to do what you need to do during these very trying times. We will continue to operate as long as we are able to. Stay safe Folks!

Here at ACC UK Ltd, Winners of The Motor Trader Independent Garage of The Year 2015, 2019 & 2020,  The Inspire Customer Service Excellence 2016 Award, The Eagle Radio Customer Focus 2017 Business Award, The Workshop Magazine Workshop Manager of the Year 2017 Award, The LiveWire Excellence In Vehicle Servicing 2019 Award and The Aftermarket Excellence Award for Best Website 2019, The Eagle Radio Biz Award – Entrepreneur of the Year 2020 & the SME News Magazine Most Trusted Car Servicing Provider 2020, we pride ourselves on offering an outstanding customer experience for a fraction of the cost of a dealership.

Give us a call and let us quote you for your next service or repair on your Volvo or Toyota. We service all areas around Farnborough, Fleet, Aldershot, Farnham, Guildford, Frimley, Camberley, Hook, Sandhurst, Crowthorne, Yateley, Hampshire and Surrey. We offer free collection and drop off services. We also have a fleet of courtesy cars to allow you to get on with your schedule whilst your Volvo or Toyota is with us. Happy Motoring from all at ACC UK Ltd – Independent Volvo & Toyota servicing, repair and MOT specialists based in the heart of Farnborough, Hampshire.